Warranty & Exchange

Warranty & Exchange


All products are applied with 2 years warranty. Buyers can replace the devices or get free maintainance from Tricolor within warranty period. Please contact sales manager for more details.


Quality Control

Before the products shipping out, we'll check every detail of the product for you, make sure that the products and its related accessories are included. Our quality control department inspects products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.


When the package arrived, please follow the user manual and instruction carefully to install and operate the devices.


But in some cases, a customer may want to exchange an item. Before returning items to us please make sure that all criteria are met before mailing any items back to us. Please ses below criteria:

Be in perfect condition
Have no damage of any kind

Please kindly check the package accessories before shipment


Floor 6th, Building 6,Shengmingyuan Rd,Life science park, Changping District, Beijing, China

100193